Your Intranet Support and Training Portal
Our support doesn’t finish when you launch your new intranet – in fact, we’re just getting started. We offer an online support system that will enable your administrators to log tickets, request changes, access application user guides and ‘how-to’ articles. In addition to our customer support portal, we’re just a phone call away as we provide telephone support via our help desk team.
Visit our Support PortalOur Support Packages
We offer three comprehensive Support packages tailored to your specific business requirements.
Please note that our Silver package is available only to companies with 50 employees or less.
Want to know more? Contact our Sales team.
| Features | Silver | Gold | Platinum |
| 24/7 online support portal (number of accounts) |  (1) |
(3) |
(5) |
| 24/7 online community | |
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| Regular system updates | |
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| Free webinars | |
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| Email support | |
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| Telephone support | |
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| Emergency telephone support | |
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| Named escalation manager | |
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| Enhanced SLAs | |
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| Account manager | |
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| Regular touch calls | |
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| Free staging server setup (requires additional license) | |
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| Active involvement with the Claromentis roadmap | |
Online training
Our online intranet software training sessions adopt a ‘train-the-trainer’ style approach, allowing employees to become Claromentis experts. This type of training is live and interactive and allows you to experience the same level of high-quality training as you would in a traditional classroom setting, while eliminating the costs and potential inconveniences of travel.
Intranet training package
Give your employees the added confidence to enable them to fully embrace their new intranet from day one through interactive training sessions.
Classroom training
Classroom training can take place at a location of your choice, or in our offices. Having our trainers at your office has the added benefit of training multiple staff members in a familiar environment, to ensure everyone gets the most out of training.
Our Support Portal
